I like how I just received my iPhone 3G S via Fedex overnight today (4 days late and a couple hundred dollars short I might add) but they are making me sit through at least a 20 minute hold time to activate the stupid thing. What’s the point of being a premier customer? *&^$!@!!!
UPDATES:
- It has been 25 minutes, 32 seconds since I have been on hold as I write this.
- 4:03pm (44 minutes, 40 seconds): YAWN!
- 4:22pm (1 hour, 3 minutes, 52 seconds): I am left wondering why their system straight up lied to me in the beginning by saying it was a 20minute hold. Not cool AT&T!
- 4:40pm (1 hour, 21 minutes, 33 seconds): …texted two friends at AT&T because this is ridiculous. Hopefully they give me some good news and a direct phone number.
- 4:41pm (1 hour, 22 minutes, 16 seconds): Success! Got a direct phone number from Anthony!
- 4:55pm (1 hour, 36 minutes, 40 seconds): Didn’t call the direct line yet, got distracted. Answered two phone calls, sent an email and sent a letter out through snail mail and I was still on hold.
- 4:57 (1 hour, 38 minutes, 4 seconds): Placed a call on another phone line and dialed the “elite” phone number courtesy of Anthony. Not even one minute on hold and AT&T rep Linda O. asked how she could help (awesome, someone answered this time!) Told her my dilemma with the premier support line and she replied, “Oh my gosh, hang up on the other line, I will take care of this right now!”
- 5:10pm: iPhone activated and Linda also setup an appointment for someone to call me within 2-4 days to make sure everything is going okay with my iPhone. Thanks Linda O!
Sigh, I really am starting to see why people hate AT&T! I feel the pain for anyone who has been trying to activate via the phone.
P.S. If you don’t know what != means, it’s geekery code for “not equal to.”






































Thu, Jun 25, 2009
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